Related Working Experience:
Sept. 2008 – Dec. 2008 Netology LLC, Stamford, CT
Temporary Position
Supervisor: Zeal Bhavsar
Position: PC/Network Support Specialist
Duties: Provide remote and on-site support to support contract and non-support contract clients located in Fairfield, New Haven and Westchester Counties. Coordinate visits with client and communicate results and status of client issues with client contact person. Support provided using tools such as Kaseya, terminal services, VNC. Resolve network, remote access, server, email, local user, desktop, printer and third party application issues.
Work on long-term client projects such as Anti-Virus upgrades, firewall and switch upgrades/installs, workstation setups and third party-application deployments. Documentation for time-entry, ticket updating and client information such as client passwords, backup configurations, ISP info, user procedures and LAN/WAN network diagrams.
June 2007 – Sept. 2008 WIN Healthcare, Rye Brook, NY
This is a Contract Job
Supervisor: Vladimir Panov
Position: Junior Network Administrator
Duties: Management of Active Directory, Exchange Server, Group Policies Objects and Inter-Tel Phone system. Designing, Implementing and Administration of Microsoft WSUS, Terminal Services Gateway, Printer Deployment and Security Policies. I created documentation detailing all network changes, including diagrams depicting existing systems and functionality.
Administration of 35+ Servers including Exchange Clusters, Door Security Systems, Phone systems, Fax servers, Domain Controllers, Terminal servers, SQL Development servers, Testing environments, Web/Mail Filters, and VM Servers. I also provided break/fix technical support for 40+ employees, creating technical documentation of all issues and resolutions.
Aug. 2004 – June. 2009 RDSIT.com
Supervisor: Self-Employed
Position: IT Consultant
Duties: Design, Development and Deployment of Home/Small-Sized business networks. Maintaining upkeep of client computer systems through regular maintenence, security measures and back-up schedules. Client's included individual users, home business, small stores, non-profits and a New York based catholic elementary school.
