We looking for a Senior Customer Services Executive / Customer Services Executive, welcome to join us!
·Handle customer enquiries in a timely manner in a call centre environment ·Follow-up on customer enquires,fault cases and complaints to assure action ·Communicate with customers and inter-departments to assure actions when necessary ·Identify,investigate and resolve customers'issues ·Prepare correspondence and Call Centre activities related reports ·Shift duty is required,includes Sundays & Public Holidays
·College graduate or above ·Customer oriented & interested in dealing with people at all levels ·Good command of both spoken and written English & Cantonese ·Good spoken Mandarin is an advantage ·Pleasant,mature,independent and able to work under pressure ·Good inter-personal and communication skills ·Shift duty is required ·Telecom Industry experience is preference
